Reference

Your Data, Plainly Explained

Your good999 account runs on a short list of details — a mobile number, the name on it, and the payment record behind each bKash, Nagad or Rocket transfer — and this page tells you what happens to every one of them.

Mobile number loginbKash, Nagad, Rocket recordsCookie controls on your phoneDeletion request by email
good999 Your Data, Plainly Explained
HOW WE HANDLE IT

Storage, Security and Retention

Two things protect your records: the login itself, and what we keep afterwards. Passwords are stored hashed, and a sign-in from a new handset asks for an OTP sent to your registered number before the wallet opens. Payment references from bKash, Nagad and Rocket are held only as long as we need them to answer a dispute or meet a bookkeeping rule, then cleared on a set schedule. You can ask support which period applies to you.

Login security

Your password is stored hashed and never shown back to you. A sign-in from an unfamiliar handset triggers an OTP to your registered number before the wallet balance appears on screen.

Cookies we set

A session cookie keeps you signed in, and a small preference cookie remembers your language and last lobby tab. Neither carries your wallet name. You can clear both from your browser settings whenever you like.

How long we keep it

Gameplay and transfer records stay while your account is open and for the bookkeeping period that follows a closure. Ask support which period applies to you, since it depends on local law and eligible regions.

Requesting a change

You can ask to see, correct or remove the details we hold. Send the request from your registered email so we can verify it, and we will confirm what we changed in writing.

GET IN TOUCH

Reaching the Data Team

Questions about your data go to a named channel, not a maze. Write from the email attached to your account and the Bangladesh support team can match the request without asking you to repeat your password or OTP. If the query is about a wallet record — a Rocket transfer you don't recognise, for example — include the reference the app gave you and we can trace it against the log.

Email support Write to our privacy mailbox from the address on your account. Include the wallet name and transfer reference if the query is about a bKash, Nagad or Rocket payment, so we can match the record.
In-account request Logged in? Use the account settings screen to ask for a copy of your details or a correction. The request is logged against your user ID, which keeps the trail clean for both sides.
Cookie settings You can clear or block cookies in Chrome or Safari on your phone. Blocking the session cookie will sign you out of the lobby and stop your wallet balance loading until you allow it again.

What You Ask Us Most

Most messages we get are about one of four things: the number on file, the wallet record behind a transfer, cookies on a shared phone, or what happens to your data after a closure. Below are the replies we send most often, phrased the way we would put them to you directly. If yours isn't here, the channel above handles it — we would rather you ask than guess.

A mobile number and a password are enough to start. Wallet details are only added when you want to move money through bKash, Nagad or Rocket.

No. Studios such as Pragmatic Play and Evolution receive a session ID, not your number or wallet name. Only payment processors see the transfer reference needed to clear your deposit.

You can ask us to close it at any time. We clear the profile, but transfer records tied to a bKash, Nagad or Rocket payment may stay for the bookkeeping period local law sets.

A new handset counts as an unfamiliar sign-in. The code goes to the number on your account, and once it clears, your lobby, wallet balance and open round load as before.

Send a request from your registered email and support will return a copy of your profile, login history and wallet records. We reply in writing so you have the list to check.

Yes. Access depends on your local law and eligible regions, so some payment rails and game categories may not be open to you. Check before you open an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.