Reference

Legal Ground Rules for Your Account

Holding an account with good999 means accepting a short set of terms that cover your wallet, your play and how we settle money. They are written in plain English, and where the law in your area says something different, that law comes first.

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good999 Legal Ground Rules for Your Account
REACHING OUR DESK

Where to Send a Legal Question

In-account chat is the quickest route for anything tied to a policy decision: a closed account, a held withdrawal, a name mismatch on your wallet. Open the chat from the help icon inside your signed-in session so we can see which account you mean. Nobody at good999 will ask for your OTP or your bKash PIN in a chat, and you should not share them. For written disputes, message us from the email address registered on your account so the request can be matched to you.

In-account chat Open the help icon while signed in and pick the section that fits: account, wallet or terms. Your account number travels with the message, so you never have to explain which account you mean.
Registered email Write from the address on your account for anything you want on record — a terms dispute, a data request or an account closure. We reply to that same address, so the record stays with you.
Payment disputes If a bKash, Nagad or Rocket transfer is not showing in your wallet, send the transaction ID from your wallet app. We check it against our records and reply with what we find.
HOW WE HANDLE DATA

Data, Cookies and Account Security

We keep what you give us — name, phone number, wallet ID, transaction history — while your account is open and for the period afterwards that accounting and dispute rules require. Session cookies keep you signed in; clearing one logs you out, which is what you want on a shared phone. A two-step check on sign-in and on wallet changes is part of the account, not an extra. You can ask us to correct your details, or to close the account and delete what we are not required to keep, by writing from your registered email.

What we store

Name, phone number, wallet ID and transaction records. We do not need your bKash, Nagad or Rocket PIN at any point, and we will never ask for it in chat or by phone.

Cookies

A session cookie keeps you signed in between pages. Clear it and you sign out, then sign in again with a fresh OTP. Your balance is never stored on your phone.

Account security

Your password and OTP stay with you. A change to your payout wallet triggers a re-check before any money moves, so tell us at once if your phone or SIM goes missing.

Requests and changes

Write from your registered email and say plainly what you want corrected, exported or deleted. We confirm the request, then reply with what was done and what we must keep.

Legal Questions We Get Asked

Most of what lands in our inbox is about eligibility, account closure, and where a payment sits while a check is open. The answers below follow the terms on this page. If your situation is unusual — a name change, a wallet held with a relative, a transfer that stalled mid-week from Dhaka — message us before you send money again and we will say what we need.

Access depends on your local law and eligible regions. Check the rules that apply where you live before you sign in; if a service is not permitted in your area, we cannot open an account.

Usually a clear photo of your National ID and a match between your name, your phone number and your bKash, Nagad or Rocket wallet. We ask once per check, not on every payout.

No. One account per person, on one phone number and one wallet. If you have forgotten your sign-in, message us from your registered email instead of opening a second account.

Yes. Write from your registered email and ask for closure. We close the account, settle any balance to your own wallet, and delete what we are not required to keep for accounting or dispute records.

We update this page when the lobby or the rules around it change, and the version here is the one that applies. Sign in and read it again after a long break, before you deposit.

Eligibility follows your local law and eligible regions, not the language you read the site in. If our services are not permitted where you are, please do not open an account or send a deposit.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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